Grievance portals and helplines
Reaches the office, with a ticket number.
But the ticket disappears into a queue nobody else can see, and "closed" is the office's word against yours.
Civic complaints, with receipts
Post what's broken. Get it to the office that answers for it. See what happens next.
Rantr turns a complaint into a public record: what's wrong, who's responsible, what they said, and whether it actually got fixed — checked by the people who live there.
Not open yet. Starting with one city, then widening.
Deep pothole outside the 5th Cross bus stop
- Posted
- Addressed
- Responded
- Fix claimed
- Verified
Official says it's fixed — is it? 2 of 3 checks
What Rantr is
A public place to raise anything a government body is responsible for, and to keep the record of what happens after. Each post carries its own history in the open: what was claimed and on what evidence, which office answers for it and why, what that office said, and what happened on the ground.
Anyone can read it, no account needed. To post or take part, you verify once that you're a real person. After that, everyone else sees only the handle you choose.
What it's for
Street-level problems and public decisions get the same kind of page. For example:
- A streetlight that's been out since the last monsoon.
- A drain that floods the same lane every time it rains.
- A pothole an office has already marked as repaired.
- A budget line, tender or order nobody has explained.
It isn't for emergencies. If someone is in danger, call 112.
Why it's needed
People do complain. The complaints just don't leave a shared trace.
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Complaints vanish
Most go into a queue only the complainant and the office can see. When nothing happens, nobody else knows it was raised at all, so the next person starts from scratch.
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Closed isn't fixed
A ticket can be marked resolved from a desk. Whoever filed it finds out otherwise when they next walk past, and there's rarely a way to say so that anyone will see.
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Nobody remembers what was promised
Replies, dates and assurances end up spread across phone calls, screenshots and group chats. Six months later, none of it can be found.
How it's different from what exists
There are already three usual ways to raise a problem. Each does part of the job.
Tagging officials on social media
Loud, and sometimes that's enough.
But nothing routes it to the right desk, there's no record to come back to, and it's buried by the next day — or turns into a pile-on.
Local WhatsApp and RWA groups
Your neighbours see it, which counts for a lot.
But it's private, nothing reaches the office, and last month's problem is somewhere forty scrolls up.
What Rantr does instead
- Keeps it public. Posts, replies and status changes stay on the record. No reply shows as no reply, with its age.
- Routes it, with reasons. The responsible office is suggested from sourced rules, and the post shows why. If it's unclear, it says so instead of guessing.
- Labels every claim. Each factual sentence is marked as seen firsthand, backed by a source, or the poster's view. The checker suggests; the poster decides.
- Lets neighbours check the fix. An office saying "done" isn't the end. People nearby check it on the ground, and it can reopen if the fix isn't real.
- Counts support, never credits it. Support shows how many people care. It never claims to have caused a fix.
- One person, one account. Everyone who takes part is verified once and appears under a handle. Legal identity is never shown.
How it works
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Post it
Write it the way you'd say it, in any language. Add a photo, a document, a link — or nothing. Sources help; they're never required.
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Get it checked
Each claim is marked as seen, sourced, or your view. Phone numbers and email addresses are caught before anything goes public.
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Route it
Rantr suggests the responsible office from sourced rules and shows why. If it's unclear, a reviewer works it out.
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Verify the fix
When an office says it's fixed, neighbours check on the ground. If it isn't, the post can reopen.
Hear when it opens
Rantr opens as a pilot in one city first. Leave your email and we'll write once, when it opens, to say where.
What we keep: your email and when you ticked the box. It's used for that one email, never shared or sold. To be removed, write to hello@rantr.in and it's deleted.
Not signing up? Tell us how it goes now.
Eight questions, about two minutes, mostly taps. The answers decide what the pilot gets right first. No account, and every question is optional.
Take the survey
What we keep: your answers, with no name or IP address attached, to plan the pilot. If you add an email, it joins the waitlist and is linked to these answers, so one request to hello@rantr.in removes both. Without an email, the answers can't be traced back to you.